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Contact Information

How to Contact Us

Hours of operation

The U.S. Citizen Services Unit is open for services Monday through Friday by appointment only. (except Holidays and the 2nd and 4th Wednesday of every month).

For emergencies involving U.S. citizens, please call the Consulate from 8:00 a.m. to 5:00 p.m., Monday through Friday (except Holidays) or the after-hour emergency number at any time for assistance. Visa issues do not constitute an emergency.


Phone

 

During Business Hours:

  • From Mexico: (867) 714-3954 (If calling from the U.S., please dial 01152 before the number)

    After Hours for U.S. citizen emergencies:

    • From within Nuevo Laredo: 044-867-727-2797
       
    • From other cities in Mexico: 045-867-727-2797

    • From the U.S.: 011-52-1-867-727-2797

      e-mail

      You may also e-mail us for issues related to American Citizens Services at:
      NuevoLaredo-ACS@state.gov

       

      Fax

      Or, you may fax us at:

      • From Mexico: (867) 714-0512, ext. 3259

         
      • From the U.S: 011-52-867-714-0512, ext. 3259
        NOTE: You may dial the fax extension number at any time during the automated telephone answering message or wait to request it when the operator is on the line.


        Consular Information Sheet for Mexico

        NOTE: The Consular Information Sheet includes such information as the location of the U.S. Embassy and Consulates in the country, immigration practices, health conditions, minor political disturbances, unusual currency and entry regulations, crime and security information, and drug penalties. If unstable conditions exist in a country, a description of the condition may be included.