Tourist Information
Tourist Complaints
American visitors who have not received satisfactory service from local merchants occasionally send complaints to the Consulate. The Consulate has no authority to investigate the complaint nor represent you in a consumer dispute.
A formal complaint against any merchant should be filed with PROFECO, Mexico's federal consumer protection agency. PROFECO has the power to mediate disputes, investigate consumer complaints, order hearings, and levy fines and sanctions for not appearing at hearings. All complaints by Americans are handled by PROFECO's English-speaking office in Mexico City at 011-52-55-68-87-22. For more information and a complaint form, please see the PROFECO "Attention to Foreigners" web page of the Procuraduria Federal del Consumidor. You may also file your complaint at the Mexican Embassy in the U.S. or any of the Mexican Consulates in the U.S. You will not be required to return to Mexico for the complaint hearing.